• Free shipment from € 100,- excl. vat € 121,- incl. vat
  • 5500+ bulbs and fixtures
  • All-in warranty up to 5 years

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Frequently asked questions (FAQ)


Is your question not listed here? Then click on the help button button at the bottom of this homepage or send an e-mail to [email protected]

 


 

Brexit-related questions

When will I receive my order?

Normally the delivery time is 4-10 working days. Once our carriers have begun shipping, the delivery time can extend up to six working days.

What is the reason Any-lamp is unable to ship to the United Kingdom?

Our carriers are currently unable to perform shipments due to Brexit and documentation related issues.

How can I change my order?

If you want to change your order, we kindly ask you to contact our customer service by mail or phone: 020 3608 6378

 


 

Order

I have not received my order yet. What should I do?
- This can have several causes, such as;

  • The order has not yet been paid. If no payment has been made, the order will remain on hold.
  • Your ordered product(s) from the order is/are not in stock and will be refilled in the warehouse. The stock status of your ordered product(s) can be found on the product page.
  • The order is shipped but something went wrong with the carrier which causing the delivery to be delayed. You can follow the status of your order via the track and trace code that has been sent to you in an email.
  • If your order is not yet shipped, you can check the status of your order and expected dispatch date by logging in to your personal account.

I accidentally entered the wrong address information in my order. What can I do?
- Has your order not been shipped yet? Then you can report a change in the address details by contacting our customer service team, preferable via phone to act as quick as possible. If the order information has already been forwarded to the warehouse, we can unfortunately no longer make any changes to the order. Has your order already been shipped? Then contact the delivery service, they may be able to make a change for you.

I have already placed my order but still want to add products. Is this still possible?
- We process our orders as fast as possible to provide fast deliveries for all our customers. If your order has not yet been shipped and the information have not been transferred to the warehouse we are still able to change your order. You can check the status of your order in your personal account. If you are still able to make any changes please contact our customer service via phone to take quick action.

How long will it take to receive my order?
- If you complete and pay for your order before 8 p.m. and all of the products are in stock, we will ship your order the same day. Note that we only ship your package if all of the products you ordered are in stock. Once we have given the package to the transporter, you will receive an email with a Track & Trace code so that you can track the shipment. You can always check you expected dispatch date after logging in to your personal account on the website.

Where is my order?
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You can log in to your personal account and follow the status of your order there. As soon as your order is dispatched you will receive an e-mail with a track & trace link. Via this link you can follow the delivery status of your order. We will dispatch your order as soon as all the items in your order are on stock. The status of stock can be found on the product page of an item.

I have placed an order but not have received a confirmation by e-mail.
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Normally you receive your order confirmation within a few minutes after you have placed your order. Have you also checked your spam box?

If you still haven't received your order confirmation there is a chance that the email address have been entered incorrectly. To be able to find your order please send the following information to our customer service department, and we will try and find your order:

  • Date of purchase
  • Exact amount that was withdrawn from your account
  • Phone number and address that was used for the order

Why does Any-Lamp charge disposal fee for an order?
-
For consumers, the disposal fee must be included in the sales price. Because Any-Lamp works with many companies, the disposal fee may be stated separately. This does not mean when you receive your new order, that you give your old lamps to our driver. 


 

Warranty

 

What does the Any-Lamp All-in warranty include?
- With our All-in warranty you are assured of a working product for a fixed period. This warranty is fully included in the price of the product. The warranty period can be up to 7 years and is determined per product. The warranty period can be found in the specifications of a product at the general information. More information about warranty at Any-Lamp can be found on our special warranty page.

What is included in the warranty?
- The warranty covers original flaws or faults such as hidden and/or technical faults of the product that have occurred before delivery. The customer is expected to use the product that follows the standard usage of the item and according to the recommendations given on the installation manual and product descriptions. The following are the conditions in which you are expected to use the products.

  • You need to use the products as advised on our website, the box and/or installation manual.
  • The temperature of the environment must be between -20⁰ C and +30⁰ C for LED bulbs.
  • The temperature of the environment must be between -30⁰ C and +45⁰ C for LED tubes and all other bulbs.
  • The air humidity must be below 80%.
  • There should be 10 mm space around the light bulb and/or fixture.
  • You may switch the product on/off a maximum of 50.000 times.
  • The voltage may not differ more than 10% from 230V.

You can ready all about our Any-Lamp All-in Warranty here.

What is not included in the warranty?
- Any-Lamp does not provide compensations for loss of money or business, such as installation costs. We only repay the cost of the product itself. Click here to find all the information about our warranty policy. 

I would like to claim my warranty. What should I do?
- If a product is defect, wrong, inadequate or incomplete, the customer has the right to claim a replacement or a refund of the paid amount.

How to make a warranty request through your personal account:

1. Log in to your account and click on ‘My service requests’
2. Click on the ‘Create a new service request’ button, select your order and continue
3. Enter the number of products you would like to claim warranty for under ‘Service quantity’
4. Select the correct reason for your warranty
5. Please upload a clear picture (without packaging) to complete your request and describe the problem with the product and the solution you wish. Also choose if you wish to receive a refund or a new product. If your item is phased out we will automatically refund you for the product.


 

Defect & damage

 

I received a broken item. What should I do?
- Unfortunately sometimes your product breaks during transport. Please notify us by entering a service request through your personal account.

  1. Log in to your account and click on ‘My service requests’
  2. Click on the ‘Create a new service request’ button, select your order and continue
  3. Enter the number of products you would like to claim warranty for under ‘Service quantity’
  4. As a reason you can select: "I received a broken product due to transport" and if you wish to receive a refund or a replacement
  5. Please upload a clear picture without packaging to complete your request and describe the problem with the product and the solution you wish

How do I upload a correct photo in my service request?
- When replacing a broken / damaged product, make sure to upload a photo that clearly shows the damage to the product. Is the damage technical and not visible? Then we kindly ask you to take a photo where we can see the ID print on the product. 

Do I have to pay for the replacement of a broken item?
- If you have received a broken item we will cover the costs related to the replacement. We understand this might cause some inconvenience and we apologise for it. You will not have to send the broken item back, but please make sure to dispose the product in a recycling point. You can register broken items via your own personal account by starting a service request for your order.


 

Returns & cancellations

 

What is your return policy?
- You can submit a return request within 14 days of receipt of your order. This can easily be done via your personal account. The following guidelines apply when it comes to returning products:

  • All products must be unused and undamaged.
  • All products must be in the original packaging.
  • All products must be stated on the return form, otherwise we will not be able to process your return request.
  • All products must be returned safely to prevent damage in transit, along with all product stickers and user manual.

Please do not return products to us without having the correct return documents, as it will not be processed in our warehouse. Once your return request is completed you will receive an email with the belonging return documents. 

Where can I find the status of my return?
- You can check the status of your return shipment at any time through your personal account. As soon as a return request has been confirmed, you will always receive a confirmation by e-mail. You will receive an e-mail for each movement in your request, so you will always be up-to-date.

What is the correct return address?
- After your return request has been approved by us, you will receive an email with all instructions and a return slip with the return address to our warehouse in the Netherlands. If you have ordered from our international website (any-lamp.com) it is good to know that we have multiple return address around Europe (in UK, the Netherlands, Italy, France and Germany). If you wish to return to a different address please contact our customer service to receive a new return address. Parcels sent to addresses other than to our return-points will not be processed. 

Do I have to pay for the return shipment myself?
- Any-Lamp will reimburse the costs of a new shipment if wrong products have been sent, broken / defective products have been sent or if your order is incomplete. Did you order the wrong products because of an error / mistake of your own? Then you are responsible for the costs of a return shipment. You can also find all this information in our terms and conditions private and/or terms and conditions business. 

How do I return a product?
- Within 14 days after receiving your order, you can return products to us. You do this via your personal account. Follow the five steps below.

1. Log in to your personal account and then go to "My return requests"
2. Click on 'Create a new return request', select the relevant order and click on 'continue'
3. Enter the number of products you want to return / replace and then click on 'continue'
4. Then select the reason for the return / replacement and whether you prefer a refund or replacement.
5. Has a product been delivered broken / defective? Then upload a clear photo of the damaged product (not including packaging) 

As soon as your request has been submitted, you will receive an e-mail from us with more information about the handling. Always print the return form and add it to the package you are going to send us.

Can I cancel my order?
- We process our orders as fast as possible to provide fast deliveries for all our customers. If your order has not yet been shipped and the information have not been transferred to the warehouse we are still able to cancel your order. You can check the status of your order in your personal account. Once the order has dispatched you will receive a track and trace link to your email, and if so there is no longer possible to cancel your order.


 

Refund & replacement

 

I have not received the correct products What do I do?
-
That is of course not the intention. You can register incorrectly received products via your own account:

  1. Log in to your personal account and then go to "My service requests"
  2. Click on 'Create a new service request', select the relevant order and click on 'continue'
  3. Select the product that you have not received and then click on 'continue'
  4. Select the reason: "I received the wrong product"
  5. Then select whether you want to receive the original item again or choose money back
  6. Upload a clear photo of the wrongly received product and complete your request

Our customer service will process your request as soon as possible. You can find the status of your application in your account.

Depending on the price of the product, our employees will make a collection appointment with you. You can also choose to return the products to us yourself. In that case we will of course reimburse the costs of the return.

I want to exchange an item. How do I do that?
-
If you want to exchange products due to an error / mistake of your own, for example if you have ordered a product with the wrong fitting, you are responsible for the costs of a return shipment to our warehouse. You can create a return shipment quickly and easily via your personal account. You can then place a new order with the correct item via our website. Have you received wrong products due to an error from us, are products broken / damaged or is something missing from your order? Then we reimburse the costs of the new shipment.

How long will it take to get my money back?
-
Refunds are processes back to the original payment method you have used to purchase your order. This normally takes up to 14 days after we have completed your cancellation requested or received your return back to our warehouse.


 

Payment & invoice

 

What payment methods do you offer?
- At Any-Lamp you can pay for an order safely and easily in the following ways::

Can I receive an E-invoice?
- Are you a business customer? Then it is possible to receive e-invoices. Log in to your personal account and go to the tab 'My E-invoice profile'. Here you can check the box 'Use E-invoicing'. Then enter the requested e-invoice details to set up your profile. After you have set up your profile correctly, you will have the option to pay with e-invoice when you place your order.

Why is there no VAT added on my invoice?
- If an order is placed with a valid VAT number, the VAT should be removed from the amount. Since we are an international company with warehouse in the Netherlands, the vat is removed from the amount if you are a business ordering to another country within EU.


 

Complaints

 

Are you not satisfied with the handling of your complaint? (Applies to costumers living in the EU!)
- If you are not satisfied with the handling of your complaint by Any-Lamp, you can submit your complaint to the ODR (Online Dispute Resolution) platform of the European Commission. This ODR platform can be found via the link: http://ec.europa.eu/odr.


 

Switch to LED

 

Is Noxion LED lighting reliable?
- Noxion has been the fastest growing light brand in Europe for several years now. Noxion's LED lighting guarantees high efficiency, in combination with a competitive price. This way you are assured of top quality LED lighting for years. At Any-Lamp you can go in many directions with Noxion. From an atmospheric E14 LED Lamp to a very powerful LED high-bay with over 100,000 burning hours. View all Noxion LED lamps here and view all Noxion LED fixtures here.

How do I replace my fluorescent tube to a LED tube?
-
With an LED fluorescent tube you save up to 70% in energy costs compared to a regular fluorescent tube. What should you pay attention to when replacing your fluorescent tube for LED?

  • First check the length of your current fluorescent tube and make sure that your new LED tube has the same length.
  • Confirm the LED tube is replacing the same wattage as your old tube had.
  • Then check whether your current fluorescent tube has a starter or not:

In our blog you can read more about how to install a LED tube in an existing installation.

Can I easily replace halogen lamps for LED?
-
Pay attention to the lamp base when replacing your old halogen lighting for LED. A 12V halogen lamp can have a G4, GU5.3 or G53 lamp base. 230V halogen lamps can have a GU10, E14 or E27 lamp base. In addition, it is important to keep the voltage the same. Do you now have a 12 Volt halogen lamp? Then choose GU5.3 / MR16 LED lamps LV (12V)GU4 / MR11 LED lamps (12V) and / or AR111 G53 LED lamps (12V). Do you have a 230 Volt halogen lamp? Then choose GU10 LED lamps (230V)LED lamps E27 (thick fitting, 230V) and / or LED lamps E14 (thin fitting, 230V).

All LED spots indicate which wattage of halogen lighting it replaces, you can normally find this in the title of the product on in the technical specifications for each lamp. With the LED spots you can choose from multiple color temperatures, such as very warm white (2700K), warm white (3000K) and cool white (4000K) light.

Does a LED CFL lamp save more energy than conventional CFL lamps?
- A LED lamp lasts on average 3 to 5 times longer than a normal lamp. This results in lower maintenance costs and a quick payback time, which is usually less than a year. You also save up to 70% on energy costs.


 

Technical solutions

 

How do I install a LED panel?
- You can easily install all LED panels from Any-Lamp yourself. Replace your current fluorescent fixture to a more energy-saving LED panel. We have made a handy instruction video to help you with the installation of an LED panel. You can also visit our special blog for more information. Always follow the rules when it comes to installing electrical appliances. Are you unsure? Always contact a certified installer.

Why are my lights flickering?
- Flickering lights are very annoying. The flickering of a lamp can have various causes, such as;

  • Your lamp might need to be replaced to a new one 
  • Your dimmer is not compatible with your lights (mostly common when changing to LED technology while using a dimmer)
  • Faulty connections. Flickers can also be caused by faulty connections in light fixtures themselves as well as between the fixture and the light source or even the wiring
  • If you're unable to determine the cause of the flicker or you've found the cause but are unable to solve it yourself, we recommend getting a professional to help

Want to know more about flickering light? Then read our blog.

When do I need a transformator?
-
You need a transformer if your bulb runs on 12V. To ensure that the lamp can still work, the transformer converts the mains voltage from 230V to 12V. This applies to both conventional lighting and LED lighting. Here you can find our transformers. 

Why are my LED lamps not dimming properly?
-
Are your LED lamps not dimming properly? This can be caused if you don't have a dimmer that is compatible with your LED lighting. You need an LED dimmer to dim LED lighting. Click here for an overview of our LED dimmers. Want to know more? Read our blog: Which dimmer switch for LED lights?

How does dimmable lighting work?
-
Dimmable bulbs work in combination with a dimmer switch and allow you to determine the desired light output. Dimming also provides energy saving potential because less power is required when the lamp is producing less light. Please note - LED dimmable bulbs require a LED dimmer to perform. You can find all our dimmable bulbs here, and our LED dimmers here


 

Account

 

How do I create a Any-Lamp account?
- Click here to create an account. Via the button 'create account' you will be directed to a new page where you can enter your personal details. As soon as your account has been successfully created, you will receive a confirmation by e-mail.

I want to delete my account. How do I do that?
- Do you want to delete your personal account? Please contact our customer service via email as we need a written confirmation of this request.

I forgot my account username. How can I fix this?
-
The username of your personal account is the email address you used when you created your account/order. If you wish to change your email address in your personal account you can easily do this by clicking on the 'account details' tab and then on 'change e-mail'.

I have forgotten my account password. How can I fix this?
-
Forgot your password? No worries. Below is explained how you can request a new password very quickly and easily.

1). Click on 'forgot password' on the login screen of your personal account
2). Enter your e-mail address and click on 'Reset my password'
3). Within a few minutes you will receive an email from us in which you can set a new password, please remember to also check your junk/spam.
4). Click the link in the email and then enter a new password. Always choose the strongest possible password.