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Any-Lamp All-In Warranty
When you buy a product from Any-lamp, the All-In warranty is automatically included in the price and you can feel safe that the light source will perform as expected. We guarantee that the products supplied by us comply with the legal requirements of usability, reliability and lifespan. The All-In warranty time span depends on the product of your choice. Any-lamp offers an All-in warranty varying from 1 to 5 years.
What is included in the warranty?
The warranty covers original flaws or faults such as hidden and/or technical faults of the product that have occurred before delivery. The customer is expected to use the product that follows the standard usage of the item and according to the recommendations given on the installation manual and product descriptions. The following are the conditions in which you are expected to use the products.
- You need to use the products as advised on our website, the box and/or installation manual.
- The temperature of the environment must be between -20⁰ C and +30⁰ C for LED bulbs.
- The temperature of the environment must be between -30⁰ C and +45⁰ C for LED tubes and all other bulbs.
- The air humidity must be below 80%.
- There should be 10mm space around the light bulb and/or fixture.
- You may switch the product on/off a maximum of 50.000 times.
- The voltage may not differ more than 10% from 230V.
What is not included in the warranty?
Any lamp does not provide compensations for loss of money or business, such as installation costs. We only repay the cost of the product itself.
How do I claim the warranty?
If a product is defect, wrong, inadequate or incomplete, the customer has the right to claim a replacer or a repair of the product, or a refund of the paid amount. Simply send us an email to [email protected] with a copy of your invoice or order number. Remember to include images of the broken products and describe the problem with the product and the solution you wish.
Did your product break during transport?
Unfortunately, this is regrettable but it may in some cases arise. The customer must notify us of the broken product as soon as possible but no later than 14 days. Contact us at [email protected] with your order number and pictures of the damaged product and box. We will resolve this issue as soon as we possibly can!